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Warehousing and Fulfillment - applies state-of-the-art technology to the receiving, storage, retrieval, pick, pack and shipment of merchandise
- Call Center - Inside our Call Center, some of the industry's most experienced customer service representatives (CSRs) answer inbound inquiries covering a wide range of customer needs; they also provide outbound calling services, customer survey capabilities and have proven upsell capabilities.
- Logistics Management - Parcel shipping costs represent a major cost component for all direct merchants today. By combining the volume of all clients, Stark Bro's can offer rates to clients that they could not obtain due to their lower volume. This single factor provides a compelling reason for clients to outsource their fulfillment needs. Most competition only offer their clients standard rates without discounts or do not offer parcel management services at all.
- Sales and Profitability - Stark Bro’s provides a lot more than fulfillment services. By analyzing the abundance of information captured by our management information system, we help our clients manage their sales and profitability levels. For example, Stark Bro’s management can give you analyses depicting the effect of offering free shipping on increasing sales or of installment payment plans on bad debt expense.
- Order processing - Current indicators show that future direct-to-customer sales will be increasingly dependent on providing a fully integrated, multi-channel operation. Stark Bro's offers our clients the ability to integrate their websites with their other direct sales outlets to create real-time, multi-channel storefronts and one solution for batch order processing.
- Accounting - Stark Bro's can handle many of the financial management tasks including refund management, accounts receivable, accounts payable and tax reporting. We offer accounting and general ledger administrative as well as value-added services.
- Vendor Compliance - Stark Bro’s offers vendor compliance administrative support aimed at helping its clients manage and maintain profitable relationships with their vendors.
- Print Fulfillment - Stark Bro’s PRO-MAIL® application allows us to offer literature and collateral fulfillment, as well as fulfillment for franchisers looking to provide a web based solution and offering to franchisees.
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